Frequently Asked Questions

What is a honeymoon registry?

A honeymoon registry is similar to a traditional wedding registry, in which you sign up for the gifts you would like to receive for your wedding. With Traveler's Joy, you build a registry with your anticipated honeymoon activities and experiences. Guests contribute monetary gifts towards your dream honeymoon activities and experiences listed on your registry page. As you receive gifts, request them as often as you would like. We simply send you a bank check or wire so that your gifts can be used immediately and for anything!

How does the process work?

	Create an account in 2 minutes (registration is free). Start here →
	Easily customize your registry page complete with gift images & descriptions, video, photos, and travel plans. Use our Instant Registry feature to complete your registry in just minutes! Learn more → View Real Member Registries → Remember - Traveler's Joy is a registry service, not a travel agency. Unlike with other honeymoon registries, Traveler's Joy gives you the freedom to book your honeymoon with whomever you like.
	Your registry page will have an easy-to-remember web address that you can create (http://www.travelersjoy.com/CUSTOM) so letting everyone know where they can give you a gift is always simple. You can notify friends and family about your registry through a wedding website or other means. Also, Traveler's Joy is a partner with the world's largest registry center so your guests can easily find your registry by searching The Knot or WeddingChannel.com.
	Your guests visit your registry page and securely give a monetary gift towards your honeymoon experience using a credit card. Redeem your monetary gifts at any time and you're off on the honeymoon of your dreams!

Why choose Traveler's Joy?

The memories from your honeymoon will remain long after housewares and other gifts have gone out of style. Give your guests the chance to contribute to that unique experience.

• Experiences > Stuff — The memories from your honeymoon will remain long after housewares and other gifts have gone out of style. Give your guests the chance to contribute to those unique experiences.
• History — Over 100,000 satisfied members since 2004.
• Partnerships — We are the official honeymoon registry partner of the largest wedding websites in the world. Learn more →
  
• Freedom — You decide where, when, and how to arrange your travel. We don't require you to book your honeymoon with any particular travel agency or airline.
• Fees — We have one of the lowest fees in the industry. Learn more →
• Ease of Use — Customizing your registry is easy with our purpose-built tools, gift image library (100,000+ images), Google Maps integration, automatic slideshows, themes, and more. Use our Instant Registry feature to complete your registry in just minutes. Learn more →
• Gift Redemption Options — Flexible choices for redeeming your gifts. You tell us when you're ready to receive your gifts and we send you a bank check or transfer them directly to your checking or PayPal account. All U.S. gift redemptions are FREE (a fee applies for some international transfers).
• "Thank You" — Saying "Thank You" is easy with an instantly generated list of all your guests, the gift(s) they provided, amounts, and their full contact information.

Who can create a registry?

Our service is open to anyone with a mailing address in one of the following countries:

American Samoa, Australia, Austria, Belgium, Canada, Denmark, France, Germany, Guam, Hong Kong, Iceland, Ireland, Italy, Japan, Republic Of Korea, Liechtenstein, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, United States Outlying Islands, Virgin Islands - British, and Virgin Islands - American

Note: All gift amounts and account balances are represented in US$, no currency conversions will be made. Gift redemptions will also be drawn on US$ funds from a bank based in the United States. If the account in which you deposit the funds is delineated in a currency other than US$, you may incur currency conversion fees from your bank.

How much does it cost?

Setup — None! All of the great features of our system are 100% free to set-up and use. Want to see all the cool stuff you can do? Take 2 minutes and register with us. If you change your mind later, it's easy to make the account inactive.

Members — 7.5% of the gift value covers the hosting, features, and services of your registry, phone support five days a week, twenty-four hour email support, and support for your wedding guests who wish to purchase a gift for you over the phone.

Guests — None! Unlike most other honeymoon registries, we do not charge guests a fee. We do not believe that guests should have to pay a fee in order to give you a gift.

Member Fee

Guest Fee

Total Fee

	7.5%	None	7.5%
TheBigDay	7%*	3%	10%*
The Honeymoon	N/A	8.85%**	8.85%
Honeymoon Wishes	7%***	3%	10%
Honeyluna	7%***	3%	10%

* This fee may vary based on travel booked directly with TheBigDay. Please visit their site for more information. ** For all individual gifts under $500. Fee varies if gift is more than $500. *** For all honeymoon travel, activites, and services.

How do "free" honeymoon registry services work?

We have a great blog post on this subject. Check it out →

What is the service fee for?

We are proud to offer one of the lowest service fees in the industry. Unlike many other sites, we have the very simple fee structure explained above. We feel it is a good business practice to be upfront about what our fee is and how that fee is distributed across the company (see graph below). We keep our fee as low as possible while ensuring that it covers both a high level of service and honeymoon registry innovation.

Our fee is very competitive given the high costs associated with accepting credit cards online. The average cost for merchants that accept credit cards online is approximately 3%. Large online companies like Amazon.com may get lower rates but fees for Internet-based companies are always more expensive than those charged to physical stores. Combined with overhead costs, that makes our profit margin very small. However, our business model is strong and built on our history of serving tens of thousands of couples every year.

One may ask, why accept credit cards if it is so expensive? The reason is because guests would rather use their credit card than give a check or cash because it is far more convenient. We've found that gifts are, on average, 34% larger when the guest uses their credit card than if the gift was provided with cash or a check.



Related: How do "free" honeymoon registry services work?

How and when is the service fee assessed?

The 7.5% service fee is assessed when a gift is given to your registry account. For example, if you have $9.25 in your account, you have received a gift of $10.00 and the fee of $0.75 has been assessed. Unlike with most other honeymoon registries, guests are never charged any extra fee. If you place an item on your registry that costs $100, it will cost your friends and family exactly $100 to purchase it for you.

Are my guests charged a fee?

Absolutely not. Unlike most other honeymoon registries, we do not charge guests a fee. We do not believe that guests should have to pay a fee in order to give you a gift.

Are my guests charged sales tax?

Never! We do not have a physical storefront so there is no sales tax whatsoever. However, we do have a really cool office in Wilmington, DE with tons of games and toys. You are welcome to visit!

How does the fee compare to a "traditional" wedding registry?

Typically, most couples request that gifts purchased from a physical store registry are sent to their home. If the shipping and handling fee, gift-wrapping fee, and sales tax associated with the purchase of the gift are included, this typically totals more than 12% of the gift's value. In fact, many of our Members find it less expensive for their guests to provide a Traveler's Joy gift compared to purchasing items at a physical store. This has the added benefit for our Members of increasing the likelihood the guest will increase the size of their gift.

Finally, a Traveler's Joy honeymoon registry gives your guests the convenience of purchasing a gift from their place of choice without worrying about shipping or carrying the gifts to the wedding or shower. Since Traveler's Joy simply sends you a check or bank transfer, you'll never have to deal with gift returns or exchanges.

What if I want my guests to cover my fee?

Easy, just add a bit to the cost of each item you put on your registry. Everything on our system is fully customizable. We've found guests don't like an "extra" fee, but if it's part of the overall gift amount they are much happier to provide it.

How do I inform my guests about my registry?

Your custom registry page will have an easy-to-remember web address that you can create (http://www.travelersjoy.com/members/CUSTOM/) and share. Wedding gifts should never be mentioned in your wedding invitations. However, including your wedding website is a great way to let guests know where to go to find out all of the details of your event (including your registry!). You can easily tell people about your wedding website through e-postcards (with a link to your wedding website), or announcement cards (that announce your wedding website). There are several wedding website companies to choose from that are free or charge a low monthly fee.

If you do not have a wedding website, Traveler's Joy is a partner with the world's largest registry center so your guests can easily find your registry by searching The Knot or WeddingChannel.com.

Note: Your customized website address cannot be changed after registration is completed.

Can I protect my registry with a password?

Yes, simply log into your account and click on "Edit Account Information". From here you can turn protection on/off and specify a password. Note that guests who do not have this password will have absolutely no access to your registry. Traveler's Joy support staff will never share your password. If you use this feature, please ensure everyone you wish to have access to provide gifts from your registry is informed of your password!

Who can give a gift?

Anyone with a valid Visa, MasterCard, Discover, or American Express credit card as well as those with a PayPal account. If the guest is not located in one of the countries listed below, our credit card processor may require additional information. We will work with the guest to facilitate this process.

American Samoa, Argentina, Australia, Austria, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Costa Rica, Denmark, Finland, France, Germany, Greece, Guam, Guatemala, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Kenya, Republic Of Korea, Kuwait, Liechtenstein, Luxembourg, Macao, Mexico, Monaco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, United States Outlying Islands, Virgin Islands - British, and Virgin Islands - American

What is Instant Registry?

Our Instant Registry feature allows you to complete your registry in just minutes! When setting up your gift inventory you can choose from a list of premade theme based or location specific registries. With one click you can instantly add all of the items to your own registry. You can edit or delete any item at any time and also add plenty more of your own. Remember, with Traveler's Joy you redeem all of your gifts as cash so you have the flexibility to purchase your experiences, activities, and items when you are ready.

How do I split up the cost of an expensive item?

Traveler's Joy makes this easy! When you are adding an item to your registry, you will always see an updating "Total Amount" value. You can set "Cost Each" and "Quantity" in any combination which provides the desired total. For example, if you are registering for a $1,000 hotel stay, you could set "Cost Each" at $100 and "Quantity" to 10. Setting "Cost Each" at $50 and "Quantity" to 20 would also yield the same total amount. You have total flexibility. Setting up your expensive items as multiple gifts of smaller amounts makes it easy for your friends and family to give you a piece of an item or experience that is typically too expensive for one person to provide.

How do I redeem the gifts in my account?

Log into your account. Within the "My Account" section, click on "Redeem Gifts". We offer four delivery options: U.S. Bank ACH (by far the fastest method), PayPal transfer, Checks sent USPS First Class Mail, or International Wire Transfer. All U.S. redemption options are FREE. There is a $30 fee for International Wire Transfers and a 2% ($20 max) fee for International PayPal transfers. (How long does it take to receive my gifts?)

• For security reasons, we can only issue all gift redemptions in the name of the primary account holder (also called Traveler #1). This name cannot be changed once a gift has been given (Why?).
• For PayPal requests, we can only use the email address that was initially used to set up your Traveler's Joy registry (Why?).
• It takes 72-hours for funds from a credit card transaction to be available for a gift redemption (Why?).

How long does it take to receive my gifts?

The fastest redemption option for U.S. residents is the ACH Bank Transfer. These are processed within (1) business day but allow up to (2) additional business days for the funds to appear in your bank account. PayPal redemptions are processed within (3) business days. Finally, check redemptions are MAILED within (3) business days of the redemption and delivery time will vary by location. Please allow up to (10) business days to receive a bank check in the mail. All U.S. redemption options are FREE.

• For security reasons, we can only issue all gift redemptions in the name of the primary account holder (also called Traveler #1). This name cannot be changed once a gift has been given (Why?).
• For PayPal requests, we can only use the email address that was initially used to set up your Traveler's Joy registry (Why?).
• It takes 72-hours for funds from a credit card transaction to be available for a gift redemption (Why?).

Why can't I redeem via PayPal if my email address was changed?

The email address tied to your PayPal account is the unique identifier for that account. If someone gained access to your Traveler's Joy account and wanted to redeem gifts to their PayPal account they would need to update the email address on your registry. While there is an extra security step in place to change your account email address, we prefer to err on the side of caution and not allow PayPal gift redemptions when the email address has changed. Note that you can easily change the email address tied to your PayPal account to match the email you used on Traveler's Joy. See the help section of PayPal for more information.

What is the best way to thank a guest?

We believe a personal thank you card is always best. Even better, include a photo of the activity or experience you received in the thank you card. We provide you with all guest contact information and an easy way to keep track of whom you still need to thank. On your Account Management page, click on the "Thank You List" button to access the system. From there, you can also print out a contact form that lists all gifts and the relevant guest information. Note that this button will not be visible until you have received at least one gift.

Is my personal information safe?

We will not share or sell any of the personal information of our registrants or guests (read our Privacy Policy). All of your personal information is stored on secure servers at our data center in Parsippany, New Jersey. In addition, we do not save credit card information once a gift transaction has been completed. The gift transaction itself is encrypted (see "Is credit card information secure?" below).

Is credit card information secure?

Our site uses industry standard 256-bit SSL (Secure Sockets Layer) to ensure that guests' sensitive data (credit card number, name, address, etc.) is transmitted securely - every time. In addition, we use internal measures to further increase each individual transaction's data security.

When we ask for guests' credit card numbers or other personal information, we transfer that information from their computer to ours via SSL. SSL encrypts the data before it is transmitted. In the rare event that someone "listens in" on the wire, they'll get only encrypted information. We do not store your guests' credit card information after the transaction has been successfully completed.

Where does the money go when I receive a gift?

After a guest's credit card is charged, the money is deposited into accounts at Bank of America and Wells Fargo. The balances in these accounts are used only for Member gifts and redemption requests.

Why not just receive money at the shower or wedding?

Receiving cards with checks and cash the day before you depart for your honeymoon makes it difficult to pre-pay any portion of the trip. With most weddings on a weekend, just having the time to deposit the checks and cash before departing is unlikely. Our service provides you the opportunity to pre-pay certain parts of your trip and gives you an easy to use system of tracking gifts received. We also allow you to receive gifts toward an experience you will cherish forever. Personalizing a gift with a certain experience or activity is a great way for a guest to be remembered!

How do I know when I receive a gift?

An email detailing the gift will be automatically sent to both the guest and you (you also have the option of opting-out of gift email notifications). In addition, your account information will be immediately updated. The guest can also request, for an additional fee, a custom gift card to be sent directly to you or to themselves (to give to you at a later time).

How long can I keep my account open?

Your account can have a balance for up to two years after your wedding date. Two months before the two year period, we will attempt to contact you via email and a letter to the address we have on file. If we do not receive a response within two months, your account will be closed.

Why can't I change the primary account name?

Once you complete the registration process, you cannot change the name of Traveler #1. While our servers are secured by the latest technology, someone could still gain access to your account if they discover your login information or if you use our site on a public computer and do not log out. Since gift redemption checks and money transfers will only be distributed to the Traveler #1 name, there is another layer of protection in one of these rare events. Even if a malicious user has access to your account, they still cannot get a check or money transfer sent to them in their own name.

Note: Once an account has at least one gift there are absolutely no exceptions to this rule.

Why does it take 72-hours for my gifts to be available?

In order to keep fees low for everyone, we need to make sure that credit card transactions are not fraudulent. The 72-hour delay allows us to catch any fraudulent activity. It's an unfortunate but necessary measure for us to take, and we apologize for any inconvenience.